At Evosep we offer a range of different service and support plans to make sure you always get the best out of your Evosep One. This means you get the benefit of our fast and professional factory support, as well as our collaboration with a network of expert service providers to offer local service.

Benefit from

• Maximum uptime by priority support
• On-site support with guaranteed response time
• Managed operating costs
• Modular contract offerings available as add-ons

Contact your local sales representative for details, more information, or an in-depth discussion about your needs. Find your local sales rep here or reach out at sales@evosep.com. 

Endurance service

Endurance service is recommended to keep your Evosep One running at its best, while covering defects and breakdowns in expensive spare parts. This includes spare parts coverage, one scheduled Preventive Maintenance visit, and priority remote support. 

Performance Service

On top of what is included in the Endurance service, the Performance service covers wear parts. This ensures maximum uptime and that Evosep One maintenance and associated costs are under control. Fast on-site response time reduces operational risks.

Spare and wear parts

Here you can find an overview of all spare and wear parts covered in the Evosep service contracts.

Evosep Qualification Service Offerings

In addition to our service plans, Evosep offers modular maintenance and qualification services for regulated laboratories and those maintaining high quality standards.

Operational Qualification (OQ):

The Operational Qualification ensures the Evosep separations system will function within its operational specifications and is fit for its intended use.